Interview frequency: …
Short answer
Break a long, tiring process into small, logical, connected steps, show a clear progress indicator, and let users save and go back without losing data.
Explanation
Good Stepper practices include: (1) clearly showing the number and names of steps (Step 2 of 4: Shipping Details); (2) letting users revisit prior steps to edit information and confirming drafts are saved automatically; (3) giving each step one cohesive topic; and (4) showing a final Review & Confirm screen before a consequential action.
Common mistakes
- Hiding the total number of steps, making users feel stuck in an endless tunnel and encouraging abandonment.
- Erasing data from previous steps when users press the Back button.